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Frequently Asked Questions
Below you will find answers to common questions about San Ysidro Health.
If you have a question that is not answered here, contact us using the form at the bottom of the page.
FAQs
Can I seek emergency medical care at any of your clinics?
If you have a medical emergency that requires immediate attention, always call 9-1-1.
For medical issues that do not require immediate attention, San Ysidro Health has two urgent care locations in Chula Vista.
Urgent care centers can treat common and non-life-threatening illnesses such as:
- Minor cuts and burns
- Sprains, strains, and simple fractures
- Fevers
- Sore throats
- Sinus or ear infections and allergies
- Dizziness
- Abdominal pain
- Nausea and uncontrolled vomiting
- and more
Click here for more information about our Urgent Care locations.
Are you a free clinic?
We are not a free clinic. San Ysidro Health is a Federally Qualified Health Center offering high-quality, affordable healthcare.
If you have government-issued medical insurance, such as Medi-Cal, you may qualify for medical care at no cost to you. If you do not have government-issued medical insurance, you can apply for our affordable sliding scale fee discount program or request a self-pay payment plan.
Regardless of your ability to pay, San Ysidro Health will work hard to meet your medical needs.
If I am a registered patient of San Ysidro Health, how can I get help after hours?
If you experience a life-threatening medical emergency at any time of day or night, please call 9-1-1 for emergency medical assistance.
If your issue is non-life-threatening and you are a registered patient that needs help after our normal hours of operation, please call (619) 662-4100. San Ysidro Health has an after-hours call system and you will be connected to a medical professional for help and guidance.
San Ysidro Health also offers evening and weekend hours at some locations to better meet your health care needs.
The clinics listed below are open for extended evening and weekend hours:
San Ysidro Health
San Ysidro Health Center
4004 Beyer Boulevard, San Ysidro, CA 92173
Mon. – Fri. 8:00 AM to 8:00 PM
Saturday 8:00 AM to 4:00 PM
Fax: 619-205-6341
San Ysidro Health
Chula Vista Urgent Care
678 3rd Avenue, Chula Vista, CA 91910
Mon. – Fri. 8:00 AM to 8:00 PM
Saturday 8:00 AM to 4:00 PM
San Ysidro Health
Urgent Care
333 H Street, Suite 2080, Chula Vista, CA 91910
Monday – Sunday. 8:00 AM to 8:00 PM
*Reserved Patient Parking Available on 2nd Floor of Parking Structure*
Do I need to have Medi-Cal or another form of health insurance coverage to receive treatment?
No. Although we accept Medi-Cal, Medicare, and other health plans, we also offer self-pay options for all registered patients.
Regardless of your ability to pay, we can offer a discount program or payment plan that meets your needs.
How can I apply for Medi-Cal and other types of health insurance coverage?
For help applying for Medi-Cal, Covered California, and other types of health insurance coverage, call our Health Insurance Hotline at (619) 600-3000.
Staff will schedule an appointment for you with one of our Certified Eligibility Specialists who can provide help with completing and submitting an application.
If you want to learn more about the different types of insurance programs and application processes, click here.
How can I apply for San Ysidro Health sliding scale fee discount program?
The sliding scale fee discount program offers affordable medical, dental, laboratory, x-ray, and pharmacy services to our uninsured and/or underinsured patients. Eligibility for the program is primarily based on family size and income.
To apply, you must provide proof of income, such as your most recent paycheck stub. For a complete list of qualifying documents and ways to access these lower costs for your care, please ask a Patient Services Representative (located at your clinic’s registration desk) for further details.
The discount is good for up to six months and can be renewed.
I have private medical insurance through my employer. Can I still receive medical care at San Ysidro Health?
San Ysidro Health accepts many common types of private medical insurance.
To check if we are contracted with your private insurer, please call our Health Insurance Hotline at (619) 600-3000.
You can also ask any Certified Eligibility Specialist or Patient Services Representative (located at the registration desk at our clinic locations) to confirm that your health plan is accepted at San Ysidro Health.
If I am receiving prenatal care at one of your health centers, will my baby be delivered in the same clinic?
No. Our doctors deliver babies at Scripps Mercy Hospital in Chula Vista. Please talk to your pregnancy coordinator for details.
Can I receive medical or dental care services in Spanish?
Yes. Most of our healthcare providers and health support employees are bilingual in English and Spanish. If a bilingual provider is not available at the time of your appointment, we will make sure a medical or dental assistant is there to interpret for you.
To find a provider that speaks your language, visit our Find a Provider page.
Does San Ysidro Health offer medical or dental care services in languages other than Spanish?
Yes. San Ysidro Health has providers that speak English, Spanish, Arabic, Tagalog and more.
To find a provider that speaks your language, visit the Find a Provider page.
Are language interpreters available during medical and dental appointments?
Yes. Before your appointment, you can request a list of languages for which professional interpreter services are available by calling (619) 662-4100.
All San Ysidro Health Patient Services Representatives (located at your clinic’s registration desk) can also help with scheduling an interpreter for your appointment.
Are sign language translation services available?
Yes. For upcoming appointments requiring sign language translation, please ask for help from the Patient Services Representatives located at your clinic’s registration desk.
Where are San Ysidro Health’s clinics located?
San Ysidro Health has many clinics located throughout San Diego County.
To find a clinic near you, visit our Find a Location page.
Does San Ysidro Health offer transportation to its clinics?
Yes. You can schedule transportation to our clinics by calling (619) 931-1998.
One of our drivers will pick you up at your residence and take you to your doctor’s appointment, as well as return you to your home — at no additional charge. Please note that transportation must be scheduled two weeks before your appointment.
Does San Ysidro Health have a pharmacy?
Yes. For your convenience, as a registered patient, we have three pharmacy locations available. Our pharmacies are located at San Ysidro Health’s main clinic (4004 Beyer Blvd in San Ysidro, CA), Comprehensive Health Center – Ocean View clinic (3177 Ocean View Blvd in San Diego, CA), and our Mountain Health Family Medicine clinic (1388 Buckman Springs Road in Campo, CA).
Please visit our Pharmacy Services page for more information.
Do San Ysidro Health pharmacies offer home delivery?
Yes. For your convenience as a registered patient, our pharmacy locations at San Ysidro Health Center and Comprehensive Health Center – Ocean View can deliver prescribed medications directly to your home. The pharmacy located at Mountain Health Family Medicine does not yet offer delivery services.
Please visit our Pharmacy Services page for more information.
